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How Can We Help
Air Liquide Healthcare is a leading provider of respiratory care services, medical gases & equipment.
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Sleep Solutions
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Oxygen Therapy
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Dental Devices
Expertise
Unlocking Potential
Quality
Elevating Standards
customer experience
Building Relationships
sustainability
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Frequently Asked Questions
- What is the shipping policy for orders placed with Air Liquide Healthcare?
Air Liquide Healthcare offers free delivery on all eShop orders over $100 (excluding Portable & Stationary Oxygen Concentrators). For orders under $99, a standard shipping fee of $15.00 (excluding GST) applies. Delivery timeframes are 2-7 business days for metro locations and 4-10 business days for regional areas.
- Can I pick up my order instead of having it delivered?
Yes, Air Liquide Healthcare offers a Click & Collect service. You can place your order online and choose a pick-up location from various Air Liquide locations nationwide. After placing your order, the clinic will contact you to arrange a convenient pick-up time.
- What is Obstructive Sleep Apnea (OSA)?
Obstructive Sleep Apnea (OSA) is a condition where the upper airway becomes blocked during sleep due to relaxed throat muscles, leading to pauses in breathing that last more than 10 seconds. This often results in gasping, snoring, or restlessness and can significantly affect sleep quality. CPAP therapy is a common treatment option to keep the airway open during sleep.
- Are there any delivery restrictions or conditions?
Air Liquide Healthcare only delivers within Australia. For Portable & Stationary Oxygen Concentrators, zone-specific delivery charges apply if you are located more than 50kms from an Air Liquide Healthcare Oxygen location.
- What is the return and exchange policy?
Air Liquide Healthcare offers returns and exchanges for goods that are faulty, significantly different from what was shown or described, or do not perform as expected. However, refunds are not available if you simply change your mind, found the item cheaper elsewhere, or misused the product.
